Cintex to AirTalk Wireless: ACP Ending and What It Means for You

If you’re a Cintex Wireless customer, you’ve likely received notification about the transition to AirTalk Wireless and the end of the Affordable Connectivity Program (ACP). This guide will help you understand what these changes mean for your service and outline your options moving forward.

The Cintex to AirTalk Wireless Transition

Cintex Wireless has been acquired by AirTalk Wireless, resulting in the merger of these two service providers. This transition brings changes to your account, but also opportunities for enhanced service and support.

Key Timeline of Events

What Stays the Same

During the transition, the following aspects of your service remain unchanged:

• Your phone number remains the same
• Your current device continues to work
• Existing account balance transfers to AirTalk
• Service coverage areas remain consistent
• Customer support remains available (with new contact information)

What Changes

Several aspects of your service will change during the transition:

• Account login credentials (you’ll receive new ones)
• Customer service contact information
• Mobile app (you’ll need to download the AirTalk app)
• Website for account management
• Payment methods may need to be updated

Understanding the End of the ACP Program

The Affordable Connectivity Program (ACP) was a government benefit program that helped ensure households could afford the internet connections they need for work, school, healthcare, and more. Due to a lack of additional funding from Congress, the ACP program is ending on May 31, 2025.

What the ACP Ending Means for You

If you received benefits through the ACP program, here’s what to expect:

• Your monthly service discount of up to $30 ($75 for Tribal lands) will end
• Any connected device benefit will no longer be available
• Your bill will increase to reflect the standard rate for your service plan

ACP Wind-Down Timeline

Options for Former Cintex Customers

As a former Cintex customer now with AirTalk Wireless, you have several options to consider:

1. Lifeline Program Transition

If you qualify for the Lifeline program, you can transition to this government benefit:

• Monthly discount on phone or internet service
• Free smartphone for eligible customers
• Basic service plan at no cost to qualified individuals

Eligibility: You qualify if your income is at or below 135% of federal poverty guidelines or you participate in programs like SNAP, Medicaid, SSI, Federal Public Housing Assistance, or Veterans Pension and Survivors Benefits.

2. AirTalk Value Plans

AirTalk offers special value plans designed specifically for former Cintex customers:

All value plans include 3 months at introductory rates ($5 off listed prices).

3. Bring Your Own Device to Another Carrier

Your Cintex device is likely unlocked and compatible with other carriers:

• Check if your device is compatible with other providers
• Request your account information from AirTalk to facilitate the transfer
• Consider prepaid options from major carriers or MVNOs

4. Temporary Transition Assistance

AirTalk is offering special assistance to ease the transition:

• 30-day grace period with continued service at ACP rates
• One-time $15 account credit for customers who set up autopay
• Waived activation fees when switching to a new AirTalk plan

How to Transfer Your Service

Follow these steps to ensure a smooth transition from Cintex to AirTalk Wireless:

Step 1: Create Your AirTalk Account

Online Method:

1. Visit AirTalk’s Cintex Transition Portal
2. Enter your Cintex phone number and the last 4 digits of your SSN
3. Create a new password for your AirTalk account
4. Verify your email address and contact information

Phone Method:

1. Call 1-855-924-7825 and select the Cintex Transition option
2. Provide your Cintex phone number and verification information
3. A representative will help you create your new account

Step 2: Download the AirTalk App

1. Visit the App Store (iOS) or Google Play Store (Android)
2. Search for “AirTalk Wireless”
3. Download and install the official app
4. Log in with your newly created credentials

Step 3: Choose Your Plan

1. Review available plan options in your account dashboard
2. Select the plan that best fits your needs and budget
3. If eligible for Lifeline, apply through the AirTalk portal
4. Confirm your selection

Step 4: Update Payment Information

1. Add a valid payment method to your account
2. Consider enrolling in autopay for additional savings
3. Verify your billing address is current

Keeping Your Phone Number

One of the most important aspects of any service transition is maintaining your current phone number. Here’s how to ensure your number transfers successfully:

Automatic Number Transfer

In most cases, your phone number will automatically transfer to AirTalk Wireless with no action required from you. To confirm your number has transferred:

1. Login to your new AirTalk account
2. Navigate to “Account Information”
3. Verify your phone number is listed correctly

Manual Number Transfer Requests

If your number doesn’t automatically transfer or you experience issues:

1. Contact AirTalk customer service at 1-855-924-7825
2. Provide your Cintex account information and phone number
3. Request a manual number transfer
4. Keep your Cintex device powered on during the transfer process

Important: Number transfers typically complete within 24-48 hours. During this time, you may experience temporary service disruption.

Frequently Asked Questions

Will my Cintex phone work with AirTalk Wireless?

Yes, your Cintex device will continue to work with AirTalk Wireless service. In most cases, no technical changes are required for your device to operate on the AirTalk network.

Do I need a new SIM card?

Most customers will not need a new SIM card. Your existing Cintex SIM will continue to work with AirTalk service. If a SIM card replacement is necessary in your specific case, AirTalk will provide one at no cost.

What happens to my account balance?

Any remaining balance or credits on your Cintex account will transfer to your new AirTalk account. These credits will appear in your AirTalk account within 3-5 business days after your account migration.

Will there be any service interruption during the transition?

Most customers experience no service interruption during the transition. However, a brief service pause (typically less than 30 minutes) may occur when your number fully transfers to the AirTalk system.

Can I keep my ACP benefits after May 31?

No, the ACP program is ending nationwide on May 31, 2025, due to lack of congressional funding. This affects all providers, not just AirTalk. However, if you qualify for the Lifeline program, you can continue to receive government assistance for your phone service.