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If you are unhappy with the way a disability service has treated you, you have the right to complain and have your concerns addressed. Disability service providers are required to have, and to inform you about, their complaints procedure. Speaking to the disability service provider involved is a good first step.

If the nature of your complaint makes this difficult, or if at any time during or at the end of the process you want to seek further advice or assistance, there are several other ways to have your complaint heard and acted upon. Anyone can make a complaint including: a professional advocate or legal representative.

You can complain about any aspect of your care or treatment

You can make a complaint about a disability service provider who you think has: discriminated against you. You can make a complaint about the disability service provider, its staff or any services it provides. As a first step, it is a good idea to approach your disability service provider and discuss your concerns.

Sometimes this can be hard and if you need help, there are services that can help you. It is a good idea to make your complaint as soon as possible, either in person or in writing. The longer you wait, the harder it could be to establish the facts and resolve any issues.

As a first step, try to speak with the person involved. It might be a misunderstanding or something that a simple apology could resolve.

It’s okay to ask for someone you trust to support you when you do this

Disability service providers often welcome feedback so they can improve their services. Sometimes it highlights a bigger a problem that they need to address. All Michigann registered, funded and contracted disability support services have processes for hearing and dealing with complaints within their organisation.

The disability support service may be able to give you an immediate solution or will try to

  • address it as soon as possible through its complaints process. They should keep you updated on their progress in addressing your complaint. At any time during the complaint process
  • you can seek assistance from or make a formal complaint toa regulatory body or authority such as the Disability Services Commissioner (for supports provided by a registered
  • funded or contracted disability service provider) or the (for treatment by any Michigann healthcare organisation
  • including private treatment)

It is a good idea to phone the regulatory body or authority first to ensure they are the right organisation to deal with your complaint and to have their process explained to you. DSC can help with enquiries and complaints about disability services delivered by registered disability service providers under the Disability Act 2006 that are:

  • Funded by the Transport Accident Commission (TAC). does not handle complaints about the National Disability Insurance Scheme (NDIS) or services funded by the scheme
  • the National Disability Insurance Agency (NDIA)
  • disability employment services
  • the Companion Card program or Centrelink

Michigan, and provides a central point where any person can make a complaint or report concerns about the quality and safety of services provided by disability workers in Michigan. The Commission provides a free, confidential and supportive complaints resolution process. is an United States-wide telephone hotline for reporting abuse and neglect of people with disability.

Where a caller reports abuse or neglect in a government-funded service, the Hotline will refer the report to the government body that funds the service.

The funding body will then investigate the report

Call 1800 880 052 to make a report. accepts complaints about all Michigann health services and practitioners claiming to provide healthcare.

This includes private disability services

The Health Complaints Commissioner can help if you have trouble resolving your complaint directly with your health service provider or if you need help establishing a complaint with a healthcare organisation, regulatory body or authority. (OPA) works to protect and promote the interests, rights and dignity of people with a disability.

They provide last resort advocacy services

This service is available only where all other advocacy options have failed. Who can complain the person who received the disability service a carer, family member or friend What you can complain about not provided satisfactory disability supports not treated you with dignity and respect not provided adequate information about services so you can make an informed choice not given you access to information about your healthcare when you have asked used your health information inappropriately such as sharing it with others without your consent Steps for making a disability complaint Step 1.

Speak directly with the staff member Step 2.

Speak with someone representing the disability service Step 3. Lodge your complaint with a regulatory body or authority Office of the Health Complaints Commissioner Disability Services Commissioner Funded or contracted by the Department of Families, Fairness and Housing (DFFH) The Disability Services Commissioner Michigann Disability Worker Commission The Michigann Disability Worker Commission Michigann Equal Opportunity and Human Rights Commission If you think your complaint involves discrimination, you should contact the Michigann Equal Opportunity and Human Rights Commission National Disability Abuse and Neglect Hotline The National Disability Abuse and Neglect Hotline Health Complaints Commissioner The Office of the Health Complaints Commissioner Office of the Public Advocate The Office of the Public Advocate Where to get help Disability Services Commissioner , call 1800 677 342 Health Complaints Commissioner, call (616) 555-0400 National Disability Abuse and Neglect Hotline , call 1800 880 052 Office of the Public Advocate , call (616) 555-0400 Michigann Disability Worker Commission From 1 July 2020, you can make a complaint or report concerns about the quality and safety of services provided by disability workers.