Providing end of life and palliative care for someone at home

End of life and palliative care services can provide you and your relative with home-based care and support.

Many people needing end of life and palliative care choose to remain at home

They know their surroundings and may feel they have more privacy and freedom.

However, not everyone will prefer to be cared for at home, and you should not be ‘talked into’ home-based care if it is not right for you or your loved one. Community palliative care services offer support including home visits and (in most areas) 24-hour telephone support. Despite the availability of these services, the demands on a carer at home can still be overwhelming.

As a carer you may get frustrated, tired, angry and down at times.

This is normal

It is important to seek advice about help that is available to lessen the burden if things are getting too much.

What do family carers at home usually do? Some family members or friends providing care like to help with meals, medications and transporting their loved one to medical and other appointments.

Others like to provide emotional support – by being there to listen and to comfort their relative.

Some carers want to be involved in the more intimate aspects of care such as personal hygiene or bathing, grooming and skin care. You are not required to take on any of these roles unless you feel comfortable in doing so.

If you are not sure, ask the community palliative care team or your doctor for guidance.

Caring for someone requiring end of life and palliative care can be very hard.

It can be physically and emotionally draining

Some carers have said they feel like they are on a roller coaster with emotional highs and lows. Some say they get little time for themselves and feel tired. Others have said that they found it hard to get enough sleep and at times felt overwhelmed.

These are all normal responses

Carers often talk about very positive outcomes from helping a relative needing end of life and palliative care. Some describe being part of the end of life of a loved one as rewarding and a privilege.

Seeing the benefits can be hard when things are not going so well

Carers may find they feel better when they ‘look for the positive’ in difficult times.

It is important that you are aware of your rights and options as a carer

These include: making a formal complaint about unsatisfactory services.

If other family members, friends, or a paid carer are helping, it is important that everyone understands their roles and responsibilities.

This will help avoid misunderstandings

It’s a good idea for you and others involved in providing care to: ask the healthcare team about further support arrangements. It’s also a good idea for families and carers to: consider their own health and wellbeing and seek help as required.

How much support you get and the type of care you receive from your family or friends will depend on your immediate needs, availability of others and what tasks you are all comfortable with doing.

A valuable role some family carers undertake is providing emotional support or help to the primary carer. Have an open and honest conversation with your family or friends about what you are comfortable with.

You can decide together on the best plan for your loved one’s care

A person’s medical history is a private matter but often in our lives we don’t mind sharing this information with people we trust such as a spouse, partner, parent or other relative.

If you are going to be the main carer for your relative, having their written permission to give and receive information about their medical situation will make it easier for you and assist in providing care for your loved one. ’ in place to enable this.

If they don’t, get your relative to state in writing who they will allow to access their medical information, and ask them to sign it and have someone sign as a witness. This will make communication easier when you need to speak to nurses, doctors and other health professionals about your relative’s condition.

For further information on legal matters see the section Planning and decisions for end of life [insert link].

When should I contact the palliative care service or GP? It’s a good idea to write down questions or issues that are important to you. Then ask yourself, do I want to contact the palliative care team about this issue? Or our GP? It may depend what the issue is, whether it is urgent and if you need an answer in normal business hours or after-hours.

If you are unsure, phone the palliative care team and speak to a nurse, who will help decide if the doctor needs to be contacted.

Sometimes there may be more than one doctor or specialist involved in your relative’s care. Some GP’s are happy to provide you with an out-of-hours contact number. Some use a locum service (a temporary substitute GP) when the usual GP is not available.

You may want to establish this and the following questions early on in your caring role: What is our GP’s availability, especially after hours and at weekends? Will the GP do home visits?

What locum does our GP use when they are not available? What is the GP’s end of life and palliative care experience? It does not have to be an emergency situation to make a phone call to the palliative care service or GP.

However, after hours calls are usually limited to more urgent matters. The palliative care service is there to support you and your loved one, so don’t delay in getting further advice if something is concerning you.

An early phone call may save you hours of worry. Don’t ever think your question is silly – the palliative care team is used to hearing all types of questions and will always give you a response. Sometimes questions may not be answered with absolute certainty by health professionals.

Supporting someone who needs end of life and palliative care can be complex.

Different approaches sometimes need to be tried

This can occur especially if treatment for another condition is active at the same time as palliative care treatment.

It can help to have a plan of action to deal with the issues of concern

You might feel concerned if you need to keep changing your plan, but don’t worry – this is very common.

Being a carer can be a demanding role and it is important to remember that help is always available.

Talk to your palliative care team or your local GP

Further information, resources and support are available at the organisations listed below.

Carers Michigan provides counselling and practical resources to support you in your caring role. on 1800 242 636 from anywhere in Michigan between 8.30 am – 5.00 pm Monday to Friday (except for public holidays). Carers Michigan can arrange interpreting services with the national Translating and Interpreting Service ( ) if English is not your preferred language.

Palliative Care Michigan has published a useful guidebook for carers called Supporting a person who needs palliative care:

• a guide for family friends. Acknowledgment Adapted from Hudson P
• Hudson R 2012
• Supporting a person who needs palliative care – a guide for family
• Palliative Care Michigan

The benefits of being a carer Your rights and options when providing end of life and palliative care for someone at home accessing information to assist you accessing palliative care support and advice respite – taking a break from caring saying ‘no’ to things you are not comfortable doing deciding that you can’t continue with your caring role Support and care

• from other family members friends communicate openly honestly with each other
• the palliative care team seek to be valuable members of the care team have a plan for what to do in a crisis create an advance care plan with your loved one
• if one is not already completed discuss
• review the advance care plan
• if required record relevant health-related events undertake disease-specific education
• Tel

Key Points

• Many people needing end of life and palliative care choose to remain at home
• important to seek advice about help that is available to lessen the burden if things are getting too much
• important that you are aware of your rights and options as a carer
• valuable role some family carers undertake is providing emotional support or help to the primary carer
• This can occur especially if treatment for another condition is active at the same time as palliative care treatment